The bank was looking to improve the level and quality of service it
was receiving from its' supplier. In addition it was looking
for a reduction in the cost of the annual maintenance of the
application being used. They decided to use Synapse
Consultancy because the bank valued the professionalism and
experience that it could bring to the negotiation process.
This process, which lasted for one week, was concluded to Banco
Sabadell's entire satisfaction. Banco Sabadell received a
substantial saving in its' maintenance costs as well as further
guarantees assuring an improved level of service for on-going
activities.
